“The trolls are winning”
Even after being fired, Pao still doesn’t get it that Reddit’s problems are 100% self-inflicted.
They decided that they weren’t interested in spending money creating adequate moderation tools and adequate moderation policies. They decided that they weren’t interested in paying for quality moderation. Paying for moderation didn’t fit in with their business model. Now they’re acting shocked, shocked that they have a troll infestation.
One of the most damaging myths in the tech industry is the idea that you can get the benefits of an online internet community without having to pay for it. Now, as the troll infestation is reaching critical mass, they are still having trouble understanding the basic concept that communities need to be maintained and kept up and paid for, just like other kinds of infrastructure.
