Wow. I hadn't bothered to recreate my account after the move from disques, but I just had to chime in, being one of those "lucky West Virginians."
Yea, there phone service is OK, but their Internet is ATROCIOUS -- and if I had access to a blink tag, I'd use it. We spend well over $100/month for DSL and phone, and often we have sustained period where the best download speed we can get it < 30K. Low res YouTube videos are often unwatchable, and often my kids just give up on Netflix.
Their customer service is poor. I once had to trouble-shoot a problem with their mail server for them by firing up a protocol analyzer and watching my packets fail. Last time I tried to open a trouble ticket they told be flat out that they couldn't help me unless I rented one of their modems from them at some absurd price.
And I'm not just venting -- I do know a little about what I speak. I used to be in telecommunications, and I actually had equipment co-located at their CO, so I got to know their network pretty well. The line guys were fine (whenever we had issues we found that bringing some beer and pizza to the CO worked a lot better than opening up a formal trouble ticket), but the rest of their technical organization was abysmal.
Just goes to show that random numbers -- 0.68 in this case -- really don't tell much of a useful narrative.