"we're sorry, the number you have called is no longer in service"
"Well, this is embarassing- Firefox is having trouble...."
Every time I get this kind of message, I have to wonder whose soul is feeling the emotions mentioned. If such things mean anything at all, I suppose it's really the user - me - that is sorry that I'm forced to use a broken setup. It's not like these messages actually cost anything to emit. Which is exactly the difference between these and the sincere version.
I guess if businesses can be said to have religious beliefs, they can also be said to have feelings of regret as they cry their way to the bank. And boy howdy, am I sorry about that!