Apple discourages iPhone self-repair with a dirty trick

Similar experience here. My daily laptop is a 2012 MBP. I’ve had the battery.keyboard module replaced, but otherwise it is basically as good as new. Our iPads (both pretty ancient) go on and on flawlessly. Our ancient Mac Mini serves up our media without a niggle (OS upgrade has improved screen sharing stability and reliability greatly - it used to get a bit finicky on our network). Our old AppleTV just works as advertised. We have a fairly new iMac withe 5K screen which is simply the best computing experience (mainly photo editing) I’ve had. I upgrade my phone, but that’s a work contract so costs me nothing.

I’m with you. Who should I turn to for this non-geeky family to get similar long-life, fuss-free service from all their IT stuff?

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