Why are people pretending that Apple sat on this or covered it up? This person notified an entry-level person at Apple Support and it made it all the way to the top in just one week! Most bugs take much longer to handle, and most support calls like this turn out to be user error.
This is a serious bug and demands immediate attention, and arguably should’ve been caught way before a random user discovered it. However, one week response time is way faster than you would expect, not slower. The NY Times author should realize that if they regularly report on the tech industry. This was not hidden or lied about. It just takes time for a bug report to go from a first-level support tech all the way to the development team.
