Where did I say the (foolish) terms of the friend’s will were the insurance company’s fault? (Rhetorical question, since I said no such thing.)
The venality of the insurance company was that they stopped the monthly payments first, then demanded proof that Gina was still alive. The venality was in not showing one iota of concern whether stopping that monthly payment might be a problem for a 93-year old woman whose only other income was Social Security. (Gina lived independently and by herself until she broke her hip at age 96.) The venality was in writing a letter to their customer that showed not one whit of human feeling or empathy.
