AT&T disconnects whole families from the internet because someone in their house is accused of copyright infringement

I’m with you on this.

But this post about this article doesn’t make a convincing case to me. MANY notices sent, and what were the replies?

ISP’s (er, the ones that send notices, unlike Monkeybrains, the best ISP ever) should have teams to help better identify infringement and show users how to stop being detected, like using TOR or a good VPN to… wait… what do we want ISP’s to do, exactly?

This is a shitshow, there’s no question. But what should the process be for a copyright holder? What should an ISP do? If we agree that a copyright holder should have some recourse, what should that be??