From: Jeff
To: Amazon Prime Air Project Team
Dear AmazoMinions (Ha! I never get tired of that)-
Congratulations on the first successful test of our new Amazon Prime Air IceNOW program! I’m thrilled that we’ve reached this milestone, and this will be an exciting, convenient option for our customers. A few points:
1). While the delivery arrived within the allotted time, the customer has provided negative feedback about the packaging. Let’s rethink the whole “bare chunk of ice” thing. I also understand there was no packing slip.
2). There are inherent difficulties in safely flying our quads at low altitudes. I would suggest, however, that we explore releasing the package below 10,000 feet.
3). While logged into the customer’s account this morning, I noticed the “Frequently bought together” section included the Pelican ProGear 80 Quart Ice Chest, but did NOT include a first aid kit, roofing nails, or a tarp. C’mon, guys! This is blocking and tackling!
Anyway, keep up the good work, and I suggest you stay in touch with the Amazon Air AnvilsNOW team - I believe there are commonalities that would benefit from collaboration.
JB
