Did some business travel in Germany a few years back and our train was nearly an hour late to arrive. It was then a 4+ hour ride to our destination, where we arrived even later. As I got off the train, they handed everyone a reimbursement paper, which my staff advised me is how it always works. You just fill out a few bits of info and not too long later you get a nice direct deposit of the fees. Having had many many delayed flights in the US (once over 6 hours, while traveling with a 1 year old, which was super fun) and not getting anything more than a terse “I’m very sorry sir”, I was flummoxed. Shocked. Downright dumbstruck by the process.
Yeah, remind me again how we’re the best.
