With the product. Because that has almost always been my experience. Most recently it was a step-ladder at Lowe’s. I’ve gotten toys for my nieces, parts for my car, video games, and even a laptop this way. The laptop took thirty minutes to find, but they did, because I had called earlier (this was CompUSA, before inventory counts were on the website), and it otherwise meant someone was stealing laptops from their secure area.
It’s funny how eager people are to believe to a delusion because it fuels some sort of class war fantasy. I worked at a big box store between high school and college, I’ve written software for RFID readers, so I know how inventory works, and I know discrepancies happen and are almost always the result of shoplifting. And the times when the inventory count is wrong, they’re glad I brought it to their attention.
Only once have I encountered a surly clerk, a teenager at Target. And guess what? They had the video game I wanted after all, though it took another clerk to find it.
