My ikea does have a “back” where they would go to pull countertops for online orders (I don’t know what else is back there, but I’m guessing it is larger heavier items they don’t want customers pulling).
But yeah about the joke… the comedian is talking about the stuff in the normal retail warehouse… if it’s not on the shelf, they don’t have it. But the ikea concept is weird to a US dept store shopper, I could see why someone would at least try customer service.
