The transphobic bits are largely attributed to your voice selection determining the pronouns the game uses for your character and the presence of otherwise femme presenting characters sporting comically large dildos in advertisements both in and out of game, something that leans into fetishization rather than support. The devs have handled their social media reactions to that second part fairly poorly .
I have a feeling that a minority of refunds are for the transphobia issues, due to anyone making that a purchasing consideration already being aware of the problem and opting out. The glitches on the other hand are harder to see coming. (Though I’d argue that if you’ve paid any real attention to AAA launches over the last decade, it’s more common than not for big titles like this to drop with a host of glitches.)
