Delhi police lost password for complaints portal in 2006, haven't checked it since

I wonder how much of an issue this is in America? I’d assume that most police department websites are run by competent, forward-thinking people who have a deep and abiding love for the communities they serve, so they’d be extra-super-duper invested in getting those complaints and serving up the fixit-juice when necessary. Right?
/snark
I would expect most of said departments to have policies in place for checking those submission boxes (or whatever iteration they come in), but I don’t know anyone working in police IT, ‘cept for that red-haired woman on TV, but all she seems to do is hack folks’ email accounts and cut through security like a hot knife through butter.