I’m constantly amazed at people who take air travel as a controllable system. If everything goes just right, then we can manage things like keeping to a schedule. One tiny thing goes wrong and the cascade of failures begins. People yell about bad weather, staff issues, traffic problems and so on as if they happened just to distress them. We managed to make getting to distant places in a short time possible by figuring out physics and engineering and infrastructure and social dynamics and it’s bloody impressive, but it sure isn’t guaranteed to work every time.
Trying to imagine the the level of trouble that led to this pile of luggage and the stress this caused everyone, staff and passenger alike, is daunting.
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