Bigger is most definitely not better, especially when it comes to professional services. The corporate hype will declare that efficiencies of scale will drive better prices, and that well ordered systems will increase efficiency. It could of course, if the goal was both to be better and less expensive, but it ain’t. The reductions in costs will ALWAYS flow to the company bottom line, and NEVER to the customer.
The real goal is to get a stranglehold and become the sole monopolistic supplier to maximize profits. It doesn’t matter if it’s the funeral industry, the food industry, the oil industry, the cattle industry, the pet industry, the rental property industry, the health and hospital industry, the outcome will be the same. Bigger is not better.
