I work in the gaming industry. I started out as a GameMaster (kind of a hybrid customer support agent/cop who actually manifests in game as a character) for Ultima Online. You absolutely have to have a thick skin:
I have been told I should contract AIDS after watching my children die in a fire.
I have been sworn at by people who want their dragon pet to be named “Jew Oven”.
I have seen the customer support team referred to as the “Mail Bomb Buffer”.
I have listened to players tell me they fear for their lives because an argument spilled out of the game, and another player is threatening them via email, and then heard these same players get irate when I suggest they should call the police.
I have seen a crew of GameMasters cringe when they see the manual come out, crediting them with their real names. The studio thought it was a honor. The staff thought customers would stalk them out of the game.
It’s a crazy world out there.
