Oh, I understand all that, and I’ll admit I haven’t studied their website, because for some reason I kept getting distracted. Trouble is, there’s a huge gray area in between “you didn’t tell me” and “I didn’t read the instructions.” That’s why the opinion of the internet doesn’t matter.
The opinion of the FTC matters, because they get paid to pile up all the folders and decide that company X has 1,000 complaints and company Y has one, and even if that one complaint is in ALL CAPS, there might be a better solution than shutting the bastards down, and maybe they should pursue X instead.
The whole automatic rebilling thing is pretty creepy, I’ll agree. AOL tried to make it impossible for me to quit, many years ago, and I hear Comcast and TWC are just as bad today. There’s a much much bigger problem with that business practice, and the only solution is legislation. The Internet Outrage Machine is a lot more fun that government policy, but it doesn’t always work out well.
*Or maybe the unelected bureaucrats over at CFPB could address it.
