Out of other obvious options, I decided to email Apple’s CEO Tim Cook, knowing he occasionally responded to customers’ emails. I also forwarded my note to my Apple sales rep for Quartz—who I’d been keeping informed during this process—to see if there was any way he could route it internally. I never thought I would have to call on a professional relationship in this way.
I never got a personal response from Cook, but it seems my letter did spurn action: I’m happy to say my account was re-enabled soon after.