I suspect most of us are quite capable of being a “Karen”. But of course, when you get upset with the service you receive, and you feel the need to seek the attention of management, that’s totally different, because yes, you know working in retail is nightmarish and you know that no one is really to blame here but you have a legitimate issue rooted in systemic flaws and some changes clearly have to be made and if you don’t speak up then nobody will, and so on.
