This is so valuable to me. I have traveled a bit for business and pleasure and will never book online again. I love to do things online but I like the customer service I get on the phone or in person if I am not ordering pizza or from Amazon,
This was proven last week when my van broke down in the Orlando, UCF area. Not a nice area. We tried to find several places to fix it and the Pep Boys my road service found was horrible. We found many car storage places to put it until we could return, but only one answered the phone. The rest wanted to book online. (One is still calling me.) Robert got my business, and seems to be quite the mechanic too as he has been in business for over 30 years.
With very motel we booked with personally, the customer service was awesome. All of them (four hotels) said they hate the online booking services like Priceline. When we had to leave early the hotel could refund our money only if we did NOT use a discount booking service.
Only one problem. I would like to find out how to prevent the desk clerks from calling gypsy cabs. They assume I am a 50 yr old woman and apparently stupid?
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