One does what one must to maintain a healthy level of insanity
Which is why I would argue the problem isn’t bureaurocracy. The problem is the intentional maintenance and reinforcement of information disparity between the experts and the non-experts in any sufficiently complex rule system. This is just as true of the US health insurance systems as it is of the DWP. I will add from personal experience that it’s true of the FDA, where inspectors, when asked head-on about specific FDA regulations, will reply with “I don’t have to tell you that.”
So long as the interests of the experts/insiders is not aligned with those of the non-expert users/clients of the system, this will keep happening. The DWP isn’t there to distribute benefit moneys. The for-profit health insurance firms aren’t there to make sure their customers get the best possible quality of care. And so on and so forth.
