Intuit tightened up their security a bit last year, and went overboard with it. When I went back in to do my second return, it wanted me to reinstall it, on the same laptop, with the original code again.
Like a dope, I downloaded it, installed it, and entered the code before assuming I wouldn’t need it again. I wasn’t going to put it on a different device or anything, and I wasn’t going to uninstall until I was done for the season (I did two other returns this year for friends).
Their forums were full of this complaint, with no answers from Intuit. I spent more time arguing with them online and on the phone than I spent doing 3 sets of taxes.
In the end, they refused to help, and it was only by accident that I came across the Digital Purchases page of Amazon, which kept the code visible. Not the page where your orders are displayed, a special page for Digital orders. I also noticed it was keeping the codes there for a couple of cheapie video games I had bought.
And no, Intuit didn’t consider the digital receipt from Amazon valid as a proof of purchase of their product.
What a hassle!
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