I suspect there is more to this story then in the report. Clearly the client owed the baker $20 from some previous purchase. If, for example, the baker donated the certificate to a raffle or similar fundraiser with the hope of doing some good and raising awareness of her bakery, it was won by a former client she never wanted to work for again and the client gave her a hard time about the design of the cake in question, then the poo cake seems a bit more like a reasonable response.
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