Nobody here seems to be old enough to remember when British Telecom was part of the General Post Office, and was a Government owned communications monopoly.
Their customer service was appalling, it took weeks, sometimes months to get a phone line installed, same with getting an engineer to fix a problem, and frequently homes had to share party lines, where it was possible to eavesdrop on a neighbouring home’s calls.
I am old enough to remember this, along with a state-owned car industry and railway network.
Their services and products were universally crap, because there was little to no incentive to offer a better service or product, because there was no other option on offer.
Anyone wishing for the dead-hand of state interference is welcome to move to North Korea.