Yep. I recommend that anyone with doubts about Starbucks service to stick around a while after they’ve received their drink and just people watch. Whatever reservations you may have about their coffee, I think you’ll see that the people they hire really are up to the job.
Hiring for in-person customer service jobs is somewhat of an intuitive process. Their corporate culture seems to understand this and makes sure that the right people are in place to make those decisions.
