Binding arbitration is a fuck.
The idea is, it takes stress off the court system and saves money in cases where negotiated contracts are disputed.
The only time it makes sense is between 2 large corporations.
99.9% of contracts between corporations and consumers are exploitative contracts of adhesion. So the consumer has no autonomy or recourse at point of sale. Then when injured by the corporation, the consumer has no legal remedy.
Fuck binding arbitration. It’s just a way for corporations to force people to waive their rights.
Sure binding arbitration in this case may have been expensive. But there’d be zero legal repercussions for amazon if they stuck with binding arbitration. Now that they’ve decided to go with civil suits, they might actually get into legal trouble for their actions.