The thing about this case is that it’s giving an airing to Lufthansa policies which makes them look like a load of grumpy vindictive arseholes.
Yes, they may win and get 2,000 Euros back from this poor guy, and that might discourage other fliers from pulling the same trick.
However, almost none of us in this thread think that would be a fair result. We can’t see why the trick is wrong is wrong, nor can we understand the realistic economic basis for the airline’s argument.
That’s not a good look for the airline. Overall they may lose reputation and thereby future customers
Putting the above to one side, I like flying Lufthansa except for their 8Kg cabin luggage limit.
