backle, I agree (except the never been hit part, bc I have, and that’s not a good thing). I find that most people, once in the ER, can be talked to and calmed down enough to avoid physical altercation. The difficult thing is the person who shows up already restrained/fighting/etc. And oddly, I find there’s a pattern of violence-by-seasons. Some summers, some falls, some winters, just seem to have more violenent patients. I don’t have a good way to track the ebb and flow, though, so can’t prove it or act on it.