So I have to wonder, what was the neighbor paying? Were they paying each other’s bills? Or was this guy paying both? (And the neighbor paying nothing, then, in that case?) Sounds like they just had their accounts switched, basically - which seems like correcting the mistake is going to be quite difficult. What are they going to do, go back 20 years and compare the two accounts and credit him with the difference? Seems unlikely… (Given the nature of PG&E, I can imagine them giving him some token amount - “10% off your next bill!” - and then telling him they’re not liable for the mistake, while publicly claiming they’re going to “make him whole.”)
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