Here’s the question I have- what should the policy be in drive-throughs? Do customers have to be masked in face-to-face transactions, even though in most situations there’s some distance between the customer and the employee, and usually a piece of plexiglass?
I would think that, at most fast-food locations in hotspots, the predominant number of transactions are occurring in the drive-through, and that should be the focus of McDonald’s policies on customer interactions. And yet, it’s been over a year, and I’ve never heard of any restaurant setting drive-through rules.
Thoughts?
