New iPad Mini, iPad Air

Yes, but that is actually a different feature that erases it immediately. We had that off. If the iOS device becomes disabled, then disabled again, it enters a permanent disabled mode that doesn’t have any time to unlock. This cannot be turned off according to apple. The data isn’t erased, but there is no way to unlock the device using anything except touch id, the only option is to do a factory reset on the device which deleted all the data.

We spent over 8hrs with Apple Care on that bit, plus 2 hours on the cover, and took it to both local component level apple repair shops.

this is a common problem, especially for parents of young kids as they mash, nothing can be done.

she had icloud backup, but it was full with 2 school iMovies, so none of her photos, none of her procreate artwork, and most of her school work was gone, despite nothing being wrong with the device, having the main account password, etc. worst engineering choice possible, like so much of what they do lately. she is a regular person, using the device the way any normal person would. the failure was 100% artificially created by apple’s faulty implementation, one should always be able to unlock with the authorized master itunes account.

this type of lockout can happen after the first 10min lockout, depending on how rapidly the attempts are made, etc. it is an algorithm. it isn’t a fixed progression like you describe and hasn’t been for some time. lots in the forums on this, lots of users have had this exact issue. lots.

her perm. lockout happened because of a faulty keyboard cover. the high failure rate in the $300 keyboard cover because of the type of ribbon cable they used in the magnetic connector part can cause users devices to become perm disabled. known issue. the keyboard cover has such a high failure rate there is a replacement program for them outside of apple care.

again we had full apple care. apple support was the worst support experience i’ve ever had. period. even in the dell hell days.

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