I mean, let me be clear, these people weren’t idiots! They were all well educated, library professionals, just mostly overworked and lacking opportunity to keep up with how so many of these tools are being used.
One was an admin who sees too many of her staff having their time taken up answering the same inane questions over and over again. (“The library is now open. Our operating hours are from 10:00 AM until 8:00 PM, Monday through Thursday …”) She was seeing a tool (e.g., ChatGPT) that could take some of that load away from staff, leaving them free to work on other tasks. I can’t blame her for seeing that as a benefit, but my brain immediately went to “it’s already difficult to curate knowledge; this will add so much more chaff to filter out.”
