taa;dr; [too anti-ad-blocker; didn’t read]
After they merged with Continental, they aggressively reduced supply on major routes to push down vacancies and fill planes. They pulled all the same bullshit the other major carriers did with baggage fees etc… the merger shouldn’t have been approved without customer protections in place.
Wall street likes the new numbers, humans hate the new conditions. United increased the division between the classes of seating. A pull from a social psych study about how the perception of unfair treatment (e.g. seating classes) increases the chances of “Air Rage”
