Gotta love the casting director here. Those 2 actors’ husky voices were no doubt the result of decades of actual smoking.
Nowadays, of course, all the training videos deal with the most efficient ways to duct-tape Floridians to their seat for the period during which pilots make emergency landings to disembark these passenger-criminals.
Is the first approach explicitly “wrong”? I just noticed there were two different types of approach. (I didnt see any commentary.) Certainly, the second one was a little more personable (ie, kneeling to be at eye-level with passenger): however, some might see this as condescending, since this is also what you would do when dealing with a child(!)