System business analyst.
There are three possible situations:
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PayPal intends to try to collect money off dead people.
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PayPal doesn’t intend to try to collect money off dead people, but has to send these letters out for an obscure business reason.
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It’s a bug.
I believe it’s a bug, for one obvious reason- the number of reported instances of this situation, despite death being a pretty frequent event of PayPal Credit users, is 1.
I mean, it MIGHT be true that PayPal is evil or doesn’t have a flag for such events. But if they were like this, why haven’t we seen more examples of this?
I hate evil corporations and will jump down the throat of anyone harassing a widower, but this really sounds like a horrible, embarrassing bug. If I’m proven wrong, then f*** PayPal.