in a hostage situation you are very seldom negotiating with the people in the bank, but the trained personal in the bank are crucial to deescalating the situation and keeping everyone safe.
when the bank only cares about its assets (money/employees) and cuts them off from the criminal and customers, they are immediately escalating the situation, you can see the panic in the video. every customer in there is suddenly at much much greater risk. a fleeing panicked criminal is more likely to harm someone, take a hostage, feel trapped, rob all the customers at gunpoint, etc. they might even be so panicked as to not be acting rationally and not be able to open a PULL door. this is a bad situation however it plays out.
bank managers are typically trained to stall, deescalate, and talk down the robber for everyone’s safety. handing over the tills is a reasonable loss if no one dies. greedy f’n bank, putting it’s own interests first in complete disregard for the lives of its customers. grrr…
