Verizon definitely messed up, but I am not alone in blaming the firefighters for not buying a plan that met their needs. If anyone should be aware of the need to be prepared for rare events it should be firefighters. Although fighting active fires is a big part of FD activity, they also do outreach and inspections to make sure everyone else is ready for the big one. Somehow I suspect it was the cowboy run and gun division that messed this up, not the preparation division.
