Perhaps someone should be jailed over this incident. I am sure there is some law on the books that makes “impeding the actions of firefighters” blatantly illegal.
(I have nothing against the poor representative who works in the call center who happened to answer the support call. I have everything against the policies that have created this perfect firestorm where the ability of a supervisor to “do the right thing” is not entirely driven by price gouging the government. If the person who created this policy was jailed, we may see some improvements in customer service for all customers.)
