In the eighties, customers could make orders via the Sears Catalog 1-800 number. You could even order replacement items based on the product number on the tag or stamped into the tool (this was how we replaced broken Craftsman sockets). That’s why I don’t understand why they didn’t make the simple step from catalog/phone to online. They even had a computer network for employees to enter the orders. My only guess is greedy, short-sighted executives who decided to liquidate before the “new-fangled internet” became a thing.
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