Algorithms, eh? A few days after leaving a Trustpilot review for my online bank (at the prompting of said bank, who I have been with for about 28 years) I had the following email:
your Trustpilot account has been flagged because we believe it relates to review seller networks that buy and sell fake reviews. On that basis we’ve suspended your account and removed your reviews from our platform. While we’re confident that this is the right call, we appreciate that sometimes we get it wrong
This was only the third review I’ve ever written on Trustpilot over maybe 10 years. I responded with “Not something I’ll lose sleep over but if you do reinstate the account that would be great.”
They then asked for documentation about me being a legit customer - which I provided. Since then I’ve had 2 replies with:
We’re really sorry we haven’t got back to you yet, we aim to review your dispute and respond to you as quickly as possible, but due to current volumes this may take up to 7 more working days.
I really don’t give a shit at this point, but it’s clear that they (and many other services) rely on faulty algorithms to detect “cheating”, and then don’t have enough staff to handle the botched false positives.
Morons.
