I agree that it is not a simple thing. but any policy implemented should be implemented impartially. Of course, it is hard to really get the back story on this one. If the manager has a history of bias incidents, that would be important. I guess there is also some possibility that this was not about bias, but instead about the actions or words of those specific customers. Once the manager asks them to leave, and they refuse, it is much harder to deescalate the situation.
I have been told that restrooms are only for customers. My response was to become a customer, by buying some token item. or by going somewhere else. I have no idea what would have happened if I had instead just sat down and refused to leave. It is certainly possible that my treatment would be different because of my ethnicity. I just don’t know. I would like to think that if I were a manager in such a situation, that I would treat everyone equally fairly. I hope I would, but that is not something I have experienced.
