“Sales and marketing” is not what’s screwing up Apple products.
It’s the industrial design team with their obsession with thinness (industrial anorexia) and hiding controls and options on screen. No one who did market research with actual users would tell Apple that people wanted more of that at the expense of performance and usability.
By analogy, Raymond Loewy and Henry Dreyfus put streamlined skins on locomotives back in the '30s, creating some of the most beautiful machines ever built IMO. But they knew that no matter how cool it might have looked, you couldn’t make the engines two feet wide, nor could you reduce the engineer’s controls on the backhead to a single lever he’d have to push, pull or twist seventy-two different ways to drive the beast.
