Investigations like the one Mother Jones undertook can lead to criminal charges and is likely to lead to civil suit. So, to cover their asses before any paperwork is filed, they will not publically acknowledge any wrongdoing. It’s a legal strategy intended for a court of law rather than the court of public opinion. It does make it look like they’ve been breaching their contract, though, and could lead to political consequences in states that are taking a harder look at the true financial cost of private operators.
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