Microsoft have never been able to get out of the habit of telling people what they want instead of giving them what they want. Even now, after all the massive changes they have been through, they still do stupid stuff like try and force people to use their crappy Edge browser or create an Outlook account just to have access to your own PC.
Years ago, people who didn’t care about computers just assumed that this is how it had to be, but now that everyone is a bit more tech savvy and knows that there are other options, Microsoft need to start actually listening to their customers
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