The horrible world of web hosting

The only problem with small 'n indie outfits is that, while service is mostly excellent, humans can and do experience downtime, sometimes permanent. You should always have backups and an exit strategy(ie. do you, personally, have the credentials needed to change your domain’s DNS records, right now, to point to a new host?); but especially so if more or less the entire technical and operations staff of your hosting company could be hit by a single bus, in a single collision.