My only exposure to IDEO is an interesting one. The Obama admin hired them to produce Enroll UX, which was a rich set of examples and documentation for states to set up their online health insurance marketplaces. The example site was great, for the time, but the accompanying documentation about how they made the decisions they did, their model user flows and maps is ecen better. I srill refer to it in operatioms and communications meeting at my org:
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