Heh. Pain in the ass. Were you around in 2003 when it launched? THEN it was a pain in the ass. It’s awesome now.
People had legit beefs with Steam as a delivery platform 13 years ago, now days not so much.
I’ve been using it for 13 years (my steam ID is single digit) and I have basically never had a problem or issue with it beyond those very early days pain with HL2 launch. That doesn’t mean nobody has an issue with it, but beyond the early days, it’s really been just fine. Does it have a bad day sometimes? Sure, but so does Google, Facebook, AWS, etc. Everything online has issues sooner or later.