They’re also free to enforce illegal policies right up until they’re sued and lose. Just last week I had Amazon ship me the wrong product, then tell me it wasn’t eligible for a replacement, and then the customer service agent said they’d make an “exception” and refund me. I get he has to follow the script, but the script declared the policy was to illegally charge me for an item I was never sent (or similarly, for a product I didn’t order). Minor inconvenience for me, no big deal on its own, but illustrative.
4 Likes
