I had a problem with my Social Security account, a single letter in my first name had been incorrectly recognized when they converted from paper to computer records. It didn’t cause any problems over the years, so I chose to ignore it. When it came time to actually apply for benefits, however, it had to be fixed. Luckily, I still had the original card and a valid passport. Scheduled an appointment at my local SSA office, problem solved in about 15 minutes. The thing is, though, it had to be done in person, phone calls or emails won’t work. The article suggests that in the end the women did exactly that and a solution was in the works. The SSA may be a bureaucracy, but they aren’t impossible to deal with, you just need to do it face to face.
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