I’d argue that if you’re a manager, and you find that your employees have profiled someone, and accused them unjustly, I’d argue that an appropriate investigation ends with profuse apologizing, firing said cashiers etc… on the spot in front of the profiled individual, etc… not just hiding away in some office somewhere, and waiting for corporate HQ to step up to the plate (which thankfully they seem to have done, regardless of what their motivation may have been).
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